Terms and Conditions

Terms and Conditions

Welcome to Holistic Harmony Co.!
By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully.

General Information
Holistic Harmony Co. is an online store providing health, wellness, and beauty products. These Terms and Conditions govern your use of our website and services.

Orders and Payments

Product Availability:
If a product sourced is longer available, Holistic Harmony Co. will find a variant product that matches as closely as possible. If no suitable variant can be found, a refund will be issued.

Pricing:
All prices are listed in South African Rands and are subject to change without notice.

Payment Methods:
We accept payments through bank deposits and PayPal. Take note: Visa and credit card secure payment options are now available.

Bank Deposits:
When making a bank deposit, please provide your order number and send proof of payment to info@holisticharmonyco.store

Bank Details:
First National Bank
Account Name: Ally's Creative T/A Holistic Harmony Co.
Account Number: 63137000947
Branch Code: 250355

Shipping and Delivery

Imported Products:

  • Estimated Delivery Time: Orders are typically delivered within 20–40 business days after dispatch. Delivery times may vary due to customs clearance or unforeseen delays.
  • Tracking Information: Once your order is shipped, you will receive a tracking number to monitor its progress.
  • Shipping Delays: Holistic Harmony Co. is not liable for delays caused by customs, natural disasters, or courier issues beyond our control.
  • Customs Fees: Customers may be required to settle customs duties and additional charges upon delivery. These fees are not included in the shipping cost.
  • Additional shipping fees may apply depending on the product's source. You will be notified of any extra costs.

Local Products:

  • Delivery within South Africa takes approximately 3 to 5 business days, excluding weekends.
  • Tracking details will be provided once your order is dispatched.

Shipping Rates and Options:

  • Standard Shipping: Updated to R150 nationwide.
  • PRAGO Delivery Option: Now available at a flat rate of R100 nationwide.
  • Shipping options will be displayed at checkout.
  • Locally sourced products have their own delivery rate, and any products sourced outside of South Africa have an additional delivery rate.
  • If you have both local and international products in your cart, both the local delivery fee and the international shipping fee will apply.
  • If you spend more than R950, free shipping will apply; however, the standard delivery time remains unchanged.

Import Duties and Taxes
Orders shipped to South Africa may incur import duties, taxes, and customs fees per local regulations. These charges are not included in the product price or shipping cost and must be settled by the customer before delivery will take place.

Returns and Refunds
We want you to love your purchase! If you're not satisfied, you can request a return under the following conditions:

Eligibility for Returns:

  • Items must be returned within 10 days of delivery.
  • Products must be unused, in their original packaging, and in resalable condition.
  • Due to health and hygiene reasons, certain items (e.g., personal care products) are not eligible for return.

Return Process:

  1. Contact our support team at info@holisticharmony.store with your order number and reason for return.
  2. Once approved, you will receive return instructions.
  3. Return shipping costs are the customer’s responsibility, except for returns due to damaged or incorrect items.

Refunds:

  • Refunds will be processed within 7 business days after the returned item is received and inspected.
  • Shipping costs are non-refundable.
  • Refunds will be issued to the original payment method.

Exchanges:

  • Exchanges depend on product availability. If a replacement is unavailable, a refund will be offered.

Damaged or Defective Items:

  • If your item arrives damaged or defective, notify us within 48 hours of delivery with photos of the issue for resolution.

Use of Products
Holistic Harmony Co. products are intended for personal use only. We do not provide medical advice, and our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult a healthcare professional before using any product if you have medical conditions or concerns.

Privacy and Personal Data Protection
We value your privacy. Your personal information is collected only to process your orders and improve your shopping experience. Holistic Harmony Co. will never share, sell, or disclose your personal details to third parties without your consent, except as required by law.

Liability
Holistic Harmony Co. is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Always follow product instructions and consult a professional if needed.

Modifications to Terms
Holistic Harmony Co. reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

Contact Us
For questions about our Terms and Conditions or assistance with your order, please contact us at:

By using Holistic Harmony Co., you agree to these Terms and Conditions. Thank you for choosing us for your holistic health and wellness needs!

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